• To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • We have a 30-day return policy for non-perishable products. This means you have 30 days from receiving your item to request a return.
  • To start a return, you can contact us at info@onlineturf.com.au
  • Please note that returns will need to be sent to the following address: 435 Freemans Rd, Freemans Reach, NSW, 2756, Australia
  • If your return is accepted, we will explain how and where to send your package. Items returned to us without first requesting a return will not be accepted. Please note that shipping your goods may take longer than expected if your country of residence is not Australia.
  • You can always contact us for any return questions at info@onlineturf.com.au

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we may evaluate the issue and make it right. 

Certain items cannot be returned, such as perishable goods (such as turf). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@onlineturf.com.au